Centro de Ajuda Hotel Sete Cidades
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FAQ
Frequently asked questions
Pets
Are pets accepted?
Pets are not allowed in the Hotel.
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Check-in
What time is the Check-in?
Check-in time starts at 3pm. Early Check-in is subject to availability and extra costs.
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Do I need an ID document to Check-in?
Yes, a document is required from all guests (children included).
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Visitors
Can I receive visitors in my room?
Yes, as long as they do not disturb the other guests and you inform the Front Desk.
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Rooms
What is the maximum capacity of our rooms?
It depends on the type of room you choose. For more information, please consult the different typologies on our website.
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Check-out
What time is the Check-out?
Check-out time is until 11am. The late check-out option is subject to availability and extra costs.
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Smoking in the Hotel
Is it possible to smoke in the Hotel?
Smoking is not allowed in any area of the Hotel (balconies included).
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Wi-Fi Internet
Does the Hotel have free Wi-Fi?
We have free Wi-Fi throughout the Hotel.
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Reservation/Stay
What is the maximum duration of a stay?
As long as you wish. We can however offer special rates to adjust to longer stays.
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What does the rate include?
Includes taxes and VAT. Accommodation, cleaning and buffet breakfast.
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Can I cancel my reservation?
If you wish to cancel your reservation, please send us an email. Our cancellation policy will apply and you will be refunded accordingly. The cost of processing the booking and refund may be deducted.
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How can I make a reservation?
The booking process on our website is very simple and intuitive. Choose your Check-in and Check-out dates, indicate the number of people and then click on the “Check Availability” button. Select the property you want and click on “Book Now”. Complete the booking form and you will be directed to our payment system. Once your payment has been processed you will receive an email with confirmation of your booking.
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Do I need a Credit Card to make a reservation?
Yes, a credit card is required to finalize the reservation. We accept Visa, MasterCard, American Express. All amounts are charged in EUR (Euros).
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Luggage
Can I store the luggage at my arrival or departure?
Yes, the Hotel offers a free luggage storage service.
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Quiet period
Does the Hotel have a quiet period?
Yes, between 10pm and 8am.
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Parking
Where can I park my car?
The hotel has free private parking. Subject to availability.
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